Lawyers, CPAs, Doctors and privacy in emails
Selling the topic “Encryption” to professionals is a bit like the topic “insurance”. Some want it out of fear (which I do not find to be a good motivation for anything in life), some need it by law (like the German health care).
With our crypted.co Plugin we have developed a tool specifically for professionals, who have to proof they follow the new GDPR in Europe and (older) HIPAA in the US regulations without creating a hassle.
They major pain with encryption is the fragmentation of the market and the lack of a standard.
That lack comes from complexity – especially if you are aware of free solutions like PGP. You have to install software on both sides, exchange keys and establish a trusted channel. That makes no sense for a single email you need to send to a customer.
I had my yearly check-up done last week and got my results in a ZIP file from the doctor via email. Password protected.
The mail said: “use your birth year, 4 digits, to decrypt”… well, not the best way since my birth year is visible on facebook or LinkedIn, but at least they tried.
Now that process is exactly the little step we want to ease for professionals, who by law have to save data encrypted and transfer that data to customers.
I will now mail our plugin to my doctor and ask them to test it.
Maybe not with my birth year! But if you establish a standard password for your customers that are not instantly visible to the public (first 3 letters of your health insurance company, lower case – could be a good idea in Germany or the first 3 digits of your SSN in the States), the whole thing is simple enough!